Sr. Product Manager - Tech, Amazon Customer Service
Job title: Sr. Product Manager - Tech, Amazon Customer Service in Seattle, WA at Amazon Company: Amazon Job description: DESCRIPTIONThe Amazon Stores Customer Service (CS) Concessions Product and Tech team builds, maintains, and scales products and services that enable customers, CS Associates (CSAs), and Amazon employees to process concessions in an automated, secure, and consistent way across billions of concessions traffic each year. The team's product portfolio includes customer-facing experiences, back-end core architecture, automation products, batch concessions products, etc.We are looking for a Sr. Product Manager - Tech who is passionate about driving the right experience for our customers, who looks to create innovative tech solutions to deliver multi million- dollar impact worldwide, and who enjoys working across tech, data, and science partners to make data-driven decisions and designs.Key job responsibilities As a Sr. Product Manager - Tech, you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. You will partner with Concessions program managers, various business teams, and our data and research science team to identify, surface, and drive improvements. You will also be able to dive deep and apply principles and products that will form an exciting roadmap.Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, as well as scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience performing statistical analysis of data using SQL, Excel and other tools - Experience in building and driving adoption of new tools - 3+ years of technical product or program management experience - Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on timeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Expected salary: $136100 per year Location: Seattle, WA Apply for the job now! Apply for this job