NerdsToGo Senior IT Technician
Job title: NerdsToGo Senior IT Technician in Jacksonville Beach, FL at NerdsToGo of Jacksonville Beach, FL
Company: NerdsToGo of Jacksonville Beach, FL
Job description: Benefits:
- Company car
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Perform advanced PC hardware and software troubleshooting, repair, and maintenance
- Execute data recovery, loss prevention, and advanced network installation tasks
- Administer Microsoft 365 environments, including user management, security settings, and application configuration
- Manage and maintain Active Directory and Azure AD environments
- Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
- Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
- Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
- Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
- Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
- Collaborate with Level 1 Nerds (Technicians), providing guidance and support when needed
- Associate's or Bachelor's degree in a technology-related field, or equivalent experience
- Minimum of 3 years of experience providing technical support, preferably in a managed services environment
- Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
- Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
- Comfortable conveying the value of IT services, and making sales recommendations to customers
- In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
- Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
- Strong communication and customer service skills
- Valid driver's license and clean driving record
- Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
- Linux Experience
- Experience in a managed services environment
- Familiarity using ConnectWise PSA
- Mobility: Moving around the office, standing, walking, bending, and reaching.
- Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
- Dexterity: Managing cables, assembling hardware, and performing repairs.
- Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
- Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
- Driving: Traveling between client sites with a valid driver's license using a company-owned vehicle.
- Opportunity to join an incredible company that values people and results
- Make a significant contribution to our history-making journey; we're just getting started!
- Be a part of a supportive and caring team that prioritizes learning and growth
- Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
- Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field