Field Service Technician (NJ, NY, PA) in USA
Job title: Field Service Technician (NJ, NY, PA) in USA at Syntegon
Company: Syntegon
Job description: FirmenbeschreibungTogether with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.Apply now and become part of our team!Deine AufgabenResponsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon.
- Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations; Maintain necessary machine configuration documentation during installation.
- Support machine functionality by updating and modifying control software at customer sites, coordinating development activities for system upgrades, and training customers on equipment use and maintenance.
- Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time).
- Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 75% travel required. Many customers are located in the Northeast, must be driving distance to PA, NY, NJ.
- Engage in ongoing training to maintain technical expertise on new and existing systems, while providing responsive support to customers, Customer Service, and Sales teams as needed
- Process detailed expense and trip reports on all service visits, in a timely fashion.
- Must have a 2-year technical degree OR 5+ years overall experience in the Packaging Industry.
- Lift up to 50 lbs. on a regular basis
- Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 75% travel is required.
- Strong customer service focus on the ability to assure customer confidence in the operation of equipment.
- Submit to safety, background, and drug/alcohol testing as required by customer(s).
- Must be driving distance to customers located in PA, NY, and NJ and hold a valid Driver's license
- BS in Electrical Engineering is preferred.
- A minimum of 5+ years’ experience in repair and maintenance of capital equipment is preferred
- Demonstrated experience in repairing and maintaining control systems—including servo drives, HMIs, and programmable controllers—with proficiency in operating controls and supporting various software platforms for complete packaging lines.
- Experience with cGMP and GAMP requirements in the Pharmaceutical Industry
- Bilingual (German, Spanish)
- Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
- Health insurance (Medical, Dental, Vision, and Prescription from day one)
- 401(k) with generous Company Match
- Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)