Engagement Ambassador - Part-time (Remote)

Job Title: Engagement Ambassador

Company: iResponze

Location: Remote

Position Type: Part-time

About Us: iResponze is a leading provider of hospitality management solutions, dedicated to enhancing the guest experience for hotels, restaurants, and other establishments. Our innovative approach focuses on leveraging technology to drive guest satisfaction and loyalty. As we continue to expand our services, we are seeking a motivated and customer-centric individual to join our team as a Social Media Ambassador.

Position Overview: As a Engagement Ambassador for iResponze, you will play a pivotal role in managing our online reputation across various platforms including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, and more. Your primary responsibility will be to respond to guest reviews in a timely and professional manner, addressing both positive feedback and concerns. Additionally, you will build relationships with our customers, ensuring that their feedback is heard and addressed appropriately. This is a remote position with weekend availability required, estimated at 20-24 hours per week.

Key Responsibilities:

• Monitor and respond to guest reviews on various platforms, including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, etc.
• Experience utilizing Instagram, Facebook.
• Engage with guests in a courteous and empathetic manner, addressing their feedback and concerns promptly and effectively.
• Build and maintain relationships with customers, providing personalized responses and ensuring their satisfaction with our services.
• Collaborate with internal teams to address and resolve issues raised in guest reviews.
• Identify trends and patterns in guest feedback, providing insights to help improve our products and services.
• Uphold company policies and brand standards in all interactions with guests and online communities.
• Nothing in this Job description limits the companies right to change the functions ,responsibilities and or schedule of this position.

Requirements:

• Previous experience in customer service, hospitality, or social media management preferred.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Ability to work independently and efficiently in a remote environment.
• Proficiency in using various social media platforms and online review sites.
• Empathetic and solution-oriented mindset, with the ability to handle sensitive situations professionally.
• Weekend availability required.
• Must have required tools and connectivity to complete job functions (Laptop/Computer , Internet Connection (Wi-Fi) phone)

Legal:

iResponze is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.