Live Chat Support Agent (Day & Evening Shifts)

We are looking for a reliable and customer-focused Live Chat Support Agent to join our support team. In this role, you will provide real-time assistance to customers through our online chat platform, helping to resolve issues, answer questions, and ensure a high-quality customer experience. This position requires excellent written communication skills, attention to detail, and the ability to multitask across multiple chats.

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely, courteous, and professional manner.

• Provide accurate information about products, services, policies, and procedures.

• Troubleshoot issues and guide customers through solutions effectively.

• Escalate unresolved or complex issues to the appropriate department or supervisor.

• Maintain detailed and accurate records of customer interactions.

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

• Collaborate with other team members and departments to improve service delivery.

• Stay updated with company products, policies, and platform changes.

Requirements:

• High school diploma or equivalent; post-secondary education is a plus.

• Prior experience in customer support, especially live chat, is preferred.

• Excellent written communication and typing skills (45+ WPM recommended).

• Strong problem-solving and interpersonal skills.

• Ability to handle multiple chat conversations simultaneously.

• Comfortable using CRM systems, help desk software, and chat platforms.

• Must be available to work flexible hours, including weekends or holidays if needed.

Shift Availability: Day Shift ( 8:00 AM – 4:00 PM) | Evening Shift (4:00 PM – 12:00 AM)

Benefits:

• Competitive hourly rate/salary

• Remote friendly and Flexibility

• Paid training and development opportunities

• Health and wellness benefits

• Career advancement potential