IT Ops Analyst, Sr. (Remote | DoD Clearance)
Title: IT Operations Analyst, Sr.Location: RemoteClearance: Secret eligibleAbout this role:
- Rackner is seeking a Sr. IT Operations Analyst who will provide support to end users for PC, server, mainframe applications, and hardware.
- Handles escalated issues that the first tier of help desk support is unable to resolve.
- Troubleshoot issues to determine root-cause and drive to resolution
- Linux and scripting (Bash and Python, etc.)
- Cloud systems and architectures (i.e. AWS, Azure, Google Cloud)
- Active Directory
- The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems.
- The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise.
- Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.
- ServiceNow support
- 8750 Certification or Security+
- Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
- We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
- We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
- Our customers hail from a diverse, ever growing list of industries.
- Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels.
- In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.
- 401k with 100% matching up to 6%
- Highly competitive PTO
- Great health Insurance with large network of providers
- Medical, Dental and Vision
- Life insurance, and short + long term disability
- Industry-Leading Weekly Pay Schedule
- Home office & equipment plan