Customer Operations Specialist (Part-Time, Remote)

Customer Operations Specialist (Part-Time, Remote)

About RaffleLink

RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.

Our platform offers:

• Easy-to-use raffle creation and management tools
• Secure payment processing
• Automated ticket generation and distribution
• Real-time reporting and analytics
• Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.

Key Responsibilities:

• Manage customer support via email and phone
• Handle inbound sales inquiries
• Create user guides and documentation
• Assist in developing outbound sales strategies (with potential commission structure)
• Learn and advise on Australian raffle regulations
• Become an expert in RaffleLink's platform and features
• Manage and resolve support tickets efficiently
• Guide clients through permit applications and raffle setup processes
• Stay updated on industry trends and regulatory changes
• Contribute to various projects as needed

Qualifications:

• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Proficiency with technology and quick learner of new systems
• Self-motivated and able to work independently
• Adaptable to a fast-paced, evolving startup environment
• Previous customer service experience preferred
• Interest in or experience with non-profit sector is a plus
• Reliable internet connection and quiet work environment for remote work

What We Offer:

• Remote work opportunity
• Part-time schedule (20 hours/week, flexible scheduling)
• Competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings
• Pro-rata entitlements for annual leave and sick & carer's leave
• Public holiday entitlements
• Opportunity for growth into a full-time operations role as the company expands
• Chance to make a real impact in a small, growing business

If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!

To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected]