Tech Support Rep Remote
Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user. Responsibilities: (Other duties may be assigned)
- Consult with existing and new customers to offer a variety of products and services
- Solve complex customer challenges and regain customer confidence
- General knowledge of company, products, and/or services
- Obtain customer information and enter into various CRM systems
- Adhere to QA requirements and utilize a call flow
- Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
- Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
- Technical PC experience (Windows, preferred)
- Ability to work independently as well as part of a team (Promotes positive work environment)
- Analytical and problem-solving skills
- Excellent communication skills (Professional demeanor)
- Ability to build rapport with customers and exhibit empathy
- Proficient with technology applications; email, Internet browsers, search engines and data management systems
- Basic math skills
- Fun and Friendly work environment
- Flexible schedules
- Benefits; medical, dental, and vision
- Excellent advancement opportunities
- Amazing Referral Program -- Earn $400 for every referral after 340 hours worked (60 days)!