Social Media Moderator

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team players to join the Viewer Experience team, who will thrive upon the legacy of Disney, Day-to-day leader for Incident Management Analysts and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.

Hulu is seeking a Social Media Moderator who will be an exceptional addition to our Viewer Experience team. As a Social Media Moderator at Hulu, you will be the first point of contact for supporting viewers through Facebook and Twitter, as well as a critical brand ambassador. The right person for this role is enthusiastic about our customers' needs, social media savvy, ready to take on new challenges, and you strive to meet team and company-wide performance goals.

You are a person who can blaze forward independently but work well with your teammates. If you are someone who enjoys delivering best-in-class customer service via social channels, then this is a great role for you!

What You Will Do

• Assist viewers through Twitter and Facebook with inquiries about account management, billing issues, content and site and application navigation, content, and site and application navigation
• Relay expert-level knowledge of the Hulu service and products to users in an easy-to-digest way
• Communicate user feedback and blocking issues to Resolution Specialists with detail and precision
• Identify and communicate trends and improvements to the social media team to help drive business
• Communicate real-time device and technology issues to developers and engineers

Required Qualifications & Skills

• A high school diploma or GED plus one year of experience in customer service
• 2 or more years of experience in customer service and/or retail
• Excellent communication (written, oral, interpersonal), grammar and analytical skills
• Strong Understanding of social media platforms, particularly Facebook and X(Twitter)
• Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
• Value accountability across the board and take ownership of issues from start to finish
• The ability to thrive in a fast-paced environment and stay calm under pressure
• Strong attention to detail
• You have a growth mindset and see change as an opportunity and are willing to take initiative to help find solutions when needed

Preferred Qualifications

• BS/ BA degree or relevant professional experience

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.