Global Servicing - Travel Consultant
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Global Servicing Travel Consultant,, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.What You’ll Do on a Typical Day
- Advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets.
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre as the Global Distribution System (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- A minimum of 2 years’ corporate travel experience
- A minimum of 2 years’ Native GDS Expertise in Sabre
- Excellent verbal and written communication skills
- Excellent Customer service skills in a travel environment
- Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
- Fares & Ticketing knowledge – including RTW and complex fares
- Knowledge of products including car service, hotels and rail
- Domestic & International destination/geographical knowledge
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Demonstrated understanding of the relevant customer base
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- An ability to adapt to change
- Work across teams and departments