Join Today: Customer Care Advocate

Core Information:

• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: a competitive salary
• Position: Customer Care Advocate
• Location: Remote

 

 

Description: • Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers. • Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage. • Interacts with internal/external business partners, including insureds and claimants. • Meets established departmental quality, service, phone metric, and productivity objectives. • Prepares documents, communications and other materials using established formats and standard software. • Resolves standard and complex inquiries and problem, escalating as needed. • Follows procedures to ensure adherence to the company's risk and compliance policies. • Provides feedback and recommendations to the team to improve the quality of customer care. • Performing other duties as assigned. Requirements: • Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. • 6 or more months of contact center or customer service experience or an equivalent combination of education and experience • Detail oriented with the ability to mentally and tactically handle or resolve issues • Data Entry • Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus Benefits: • 2024 Employee Benefits • Equipment Provided Apply Job!

 

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!

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