[Remote-Position] Contact Center Associate
workwarp is looking for a passionate Contact Center Associate! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
Â
Â
Contact Center Associate Location: Remote, Florida only Pay: $19.00 per hour Training- 4 weeks: Monday to friday 8am - 5pm Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week Saturday rotation: (9) hour days so they can work (4) hours on the Saturday Must be flexible to work Saturday shifts about once a month Department hours: M-F 8:00 AM  8:00 PM EST SAT 10:00 AM  2:00 PM SUN Closed Type: Contract to Hire, 6 month contract period Job duties:  Assist with approximately 60-80 inbound calls daily  Place outbound follow-up calls  Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.  Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.  Identify, research, and resolve cardholder or agent bank issues using available resources and systems.  Participate in contact center fraud prevention and awareness. Requirements:  Must have stable recent employment history  Must have experience with high volume call center, meeting KPIs  Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400  Must have ethernet connectivity (no WiFi) in a private, designated workspace  No previous commitments first (90) days  Must be open to overnight travel events 2x yearly  High school diploma or equivalent required  Background check required  Drug screening required  Credit check required  Education verification required  Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript. Apply Job!Â
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply To This Job