HR Services - Contact Center Associate (Remote)

Key Job Details:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Company: Workwarp
• Location: Remote
• Position: HR Services - Contact Center Associate

 

 

• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
• Supports organization changes through high volume transactional support as needed
• Processes transaction requests received via call, mail, fax or email
• Provides exceptional customer service

• 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
• 10% Special projects as assigned

• Reports to Contact Center Supervisor
• No direct responsibility for supervising others.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Associate Degree, some college education or HR experience in a shared services environment
• Case Management application experience
• Interested in sharing knowledge
• Excellent interpersonal skills
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem
• Excellent interpersonal skills
• Bilingual Spanish is a plus but not required

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 1

• No additional years of experience

• None

• None

• None

• Basic computer and phone knowledge (including experience with DOS applications)
• Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
• Ability to navigate through multiple computer applications simultaneously during a call
• Careful attention to detail
• Exhibits ownership and empowerment
• Good written and verbal communication skills
• Strong typing skills

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.