Junior Software Engineer - Support

At House Rx, we're driven by something special: making specialty medications more accessible and affordable. Our 25+ person product, design, and engineering (PDE) team, part of our broader 125+ person company, creates technology that helps patients access the life-saving drugs they need. We bring our hearts and minds to this meaningful work, fostering a caring, dedicated, and supportive environment.

About The Role

In the role of Junior Software Engineer in Support, you will be responsible for triaging and resolving engineering escalations that arise from our end-user support operations.

What You’ll Do

• Prioritize and resolve software bugs that are directly impacting our end-users.
• Execute production database changes (Postgres) to help unblock clinical workflows.
• Partner with our foundation software team to resolve larger product gaps that will reduce overall support volume (TypeScript, Node, React).
• Document troubleshooting steps and solutions for future reference and to build a knowledge base for the support team.
• Monitor system performance and proactively identify potential issues before they impact end-users (Grafana, Sentry).

About You

• Learning Agility: Possess a strong growth mindset, receptive to feedback, and keen to take initiative in your learning and contributions. You view software development as a craft.
• Collaboration & Communication: Proactive and clear communicator, verbally and through writing where you’re comfortable asking thoughtful questions and seeking guidance.
• Problem-Solving & Drive: Able to anticipate problems, dig into issues, and produce well vetted solutions.
• Technical Foundation:
• Have attended a software bootcamp, have a degree in computer science or a related field, or have at least one year of on the job training.
• Able to thrive in a fast-paced, rapidly evolving development environment.
• An awareness that we fail and succeed together.

Why You’ll Grow With Us

• Mentorship & Rapid Learning: Accelerate your growth with guidance from experienced engineers.
• Impactful Work: Build technology that directly helps patients.
• Agency & Ownership: We provide opportunities to make a direct impact, accelerated by your drive.
• Vibrant & Supportive Culture: Join a fun, thoughtful, and collaborative remote-first team.

Expected Full-Time Base Salary: $95,000-$115,000

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits. More About House Rx: Our Team, Work, and Culture

Here's our amazing PDE team that builds healthcare technology that matters:

• Software Engineering: 10 engineers+ from early career to staff/architect level
• Product & Design: 3 product managers, 2 designers
• Infrastructure: 2 IT specialists, 2 security engineers, 3 SREs
• Quality & Support: 3 QA engineers, 2 support specialists

Together, we build and maintain impactful solutions through our pharmacy management system and data insights platform. These tools enable our internal teams, pharmacists, care coordinators, and clinical operations, to streamline medication access, while helping external healthcare providers and clinics deliver better patient care.

Our engineering work presents exciting technical challenges as we balance user-facing features with robust internal systems. We release updates daily, requiring thoughtful prioritization and technical excellence while maintaining high quality. This iterative approach means we're constantly innovating to deliver meaningful improvements to our healthcare platform.

We're a fully remote team, with our talented people spread across New York, Boston, San Francisco, and throughout the U.S. While we embrace the flexibility of remote work, we're passionate about strengthening connections through our bi-annual retreats, both company-wide and PDE-specific, where we plan, grow, and celebrate our successes together. Local team members enjoy getting together for co-working and social events, creating bonds that go beyond the workplace.

Our culture brings thoughtfulness to our daily work. You'll find us expressing ourselves through our extensive Slack emoji and GIF collection (seriously, it's impressive!), sharing gratitude circles on birthdays, and having conversations that range from foodie recommendations to discussions about AI tooling, developer experience, and architecture. While we take our mission seriously, we believe enjoying what you do and technical excellence go hand in hand.

We're a fun, thoughtful, supportive, talented, and down-to-earth group focused on doing some of the best work of our lives. At the end of the day, we know software is built by people – and we're committed to taking care of both the people we work with and the patients whose lives we touch through our technology. We’re growing our team. There's no one else in the world like you, and hope you can join us for this ride!

In particular, we offer:

• Flexible work hours and flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.

Originally posted on Himalayas