Field Service Engineer – Medical Devices

Job Description Summary

We are looking for a proactive Field Service Engineer who will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Diagnostic Imaging: Magnetic Resonance, Computed Tomography, NUC, X-Ray and Vascular modalities in Cluj City, Romania .

Job Description

Responsibilities 

• Completing troubleshooting, installation, validation, maintenancing, and service repairing needs on designated equipment.
• Owning customer issues from dispatch or identification of issue to resolution. 
• Maintaining all models specific to a modality’s in the assigned area.
• Performing total system level troubleshooting on complex multi-symptom problems.
• Communicating clearly with end-users and department managers on equipment status; maintaining customer satisfaction.
• Assisting in Account Sales visits, helping train others where necessary, and identifing Sales opportunities and communicate them to account team.
• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partnering with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the company’s Service Quality Policy Statement. 

Required ​Qualifications

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.
• Technical analytical skills.
• Ability to work independently with minimum supervision,
• High work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English.
• Valid driving license B category valid for Romania, active driving experience.
• No restriction to work in hi magnetic field area.

Desired Characteristics

• Ability to plan and organize work effectively, 
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Additional Information

Relocation Assistance Provided: No