Customer Success Manager II

Are you passionate about building relationships and ensuring customer success?

Do you love collaborating with teams to solve complex challenges?

Join our highly skilled Customer Success Team

The Customer Success team focuses on fostering product adoption, strengthening relationships, and supporting renewals. Customer Success Managers align solutions with objectives, guide milestones, and track metrics. They use advanced tools to build connections and identify opportunities for sustained growth.

Partner with our Web Performance and Security customers

As a Customer Success Manager, you will build lasting client relationships to ensure satisfaction and success. You’ll engage with customers, understand their needs, and provide strategic guidance. Your focus is on fostering long-term partnerships and delivering exceptional customer experiences.

As a Customer Success Manager, you will be responsible for:

• Being the primary trusted point of contact to key customer stakeholders, building relationship and customer success
• Managing daily account responsibilities, facilitating meetings, resolving escalations, conducting QBRs, and related tasks.
• Creating a success plan to help customers adopt and operationalize Akamai products, achieving their business goals
• Monitoring customer health and usage to identify risks, ensuring adoption, renewals, and overall account health.
• Partnering with the Sales team on renewal activities

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a High school / Bachelor’s degree or its equivalent
• Demonstrate excellent communication skills and be able to present to various stakeholders
• Have knowledge of internet technologies, security, web analytics, and digital performance management solutions
• Have effective analytical and problem-solving skills

Work in a way that works for you

FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. #LI-Remote