ODC Account Manager

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the Team

We are seeking a highly motivated and commercially savvy Account Manager to manage and grow convenience store partnerships on Deliveroo. This role is responsible for expanding selection, driving sales, and improving the overall customer experience in the convenience category.

Key Responsibilities

• Partner Growth: Develop relationships with leading convenience stores to expand selection and improve customer experience.

• Sales Optimization: Work with partners to maximize sales and optimize pricing and promotional strategies.

• Campaign Execution: Collaborate with marketing teams to run seasonal promotions, bundle offers, and loyalty incentives.

• Operational Performance: Ensure high fulfilment rates, quick deliveries, and smooth operations for convenience store partners.

• Competitor Benchmarking: Track market trends and competitor pricing strategies to maintain a competitive edge.

• Data-Driven Decision Making: Analyse sales data, basket size trends, and order frequency to refine category strategy.

Requirements

• Bachelor's degree in Business, Retail, or a related field.

• 3+ years of experience in account management, grocery retail, or FMCG (convenience store experience preferred).

• Strong analytical skills with a data-driven approach to sales and performance tracking.

• Excellent relationship management and negotiation skills.

• Ability to work in a fast-paced environment and manage multiple stakeholders.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.