Senior Customer Success Manager, Public Sector (DoD/IC)

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms.Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

We are seeking a mission-driven Customer Success Manager to lead strategic account engagement across our U.S. Public Sector portfolio, with a focus on the Department of Defense (DoD) and the Intelligence Community (IC). The ideal candidate will bring firsthand experience in the national security domain, a deep understanding of procurement and operational intelligence lifecycles, and a passion for transforming data into decision advantage.

As the primary post-sale interface for our defense and IC partners, you will ensure successful onboarding, operational adoption, renewal, and expansion of Kpler's platforms across secure and classified environments.

Key Responsibilities

Skills and Qualifications

Nice to have (Qualifications)

Salary: $97000 - 130000 per annum

Additional Information

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build
together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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