Implementation Specialist
About Us
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.
Your Mission
As an Implementation Consultant, you will work closely with our Customer Success team to ensure the successful deployment of our AML and fraud prevention solutions. Once contracts are signed, you will work closely with our clients to understand their specific needs, configure our solutions to meet those needs, and ensure a smooth and efficient implementation process. Your expertise will help clients transition seamlessly from initial setup to full operational use of our technology.
Responsibilities
Client Onboarding and Needs Assessment:
Collaborate with clients to gather and analyse their requirements and business processes
Understand the risks involved to the customer and Hawk for solutions proposed
Conduct thorough needs assessments to understand clients' AML and fraud prevention needs
Provide expert advice on best practices and optimal solution configurations
Solution Configuration and Deployment:
Configure and customize our AML and fraud prevention solutions to align with client requirements
Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows
Support customers in performing rigorous testing and troubleshooting to ensure solution functionality and performance
Training and Support:
Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions
Build out robust library of training material to support customer onboarding during implementation
Serve as the primary point of contact for any implementation-related inquiries, issues & support
Project Management:
Plan, coordinate, and manage implementation projects from start to finish
Ensure projects are delivered on time, within scope, and within budget
Maintain detailed project documentation and provide regular updates to stakeholders
Structure, run and manage client implementation projects to quick, successful go-lives, by a combination of own hands-on implementation and project leadership post-sales
Collaboration and Feedback:
Work closely with our Product Management and Development teams to provide client feedback and suggest improvements to our solutions
Work closely with Customer Success team to run a streamlined implementation
Participate in regular meetings to align on project progress and address any challenges
Your Profile
6+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment
Bachelor's degree in engineering, computer science, information systems, or related fields.
Prior experience in the banking or financial industry is essential.
Ability to structure complex integration challenges, build productive relationships and “sell” to both internal and external stakeholders.
Excellent communication, presentation, organization, and time management skills.
Ability to prioritize, multitask, and excel in dynamic environments.
Strong grasp of technological and business concepts.
Experience with compliance, AML, and Fraud is highly advantageous.
Multilingual capabilities (German, Spanish, etc.) are a strong plus.