Senior Front End Engineer - Agent XP

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

We are seeking a highly skilled and experienced Senior Frontend Software Engineer to join our team. You’ll be part of a team that is focused on crafting a seamless, modern, and efficient helpdesk experience for agents. The team owns all aspects of the everyday helpdesk interface and interactions, ensuring it remains intuitive, responsive, and up to date.

The Agent XP team is responsible for shaping the everyday helpdesk experience, owning everything from ticket creation and management to UI responsiveness and agent workflows. They’re currently leading a full redesign of the helpdesk interface—modernising the look and feel, overhauling the ticket thread experience, and recently shipping a revamped navigation bar. The team also handles key features like AI-powered ticket translation, notification center, real-time UI updates, and any platform-wide updates that touch the frontend, including tooling improvements and dependency upgrades.

Known as one of the strongest frontend teams in the company, Agent XP plays a critical role in cross-functional feature development, ensuring new capabilities are seamlessly integrated into the product. If you’re passionate about building polished, high-impact user experiences at scale, this is the team to join.

• Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.

• Optimize our apps for speed and scalability, ensuring they work smoothly on any browser

• Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.

• Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.

• You’ve got 5+ years of experience with TypeScript and React.

• You know the ins and outs of the frontend stack—CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.

• You’ve worked in high-traffic environments — where scalability and performance are crucial.

• You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.

• You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:

• You leverage React composition model to build reusable, well tested and flexible components.

• You're familiar with modern async state handling (react-query).

• Inversion of control and the testing pyramid are familiar concepts to you.

• You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.

Nice to have: You’re familiar with WebSockets.

Bonus Points If You Have

• Pnpm for tooling

• You’re familiar with frontend UI/UX scaling topics like design systems

• You’re interested in frontend architecture and platform work

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.

1. Meet one of our tech recruiters (30 minutes)

2. Meet two of our Engineering Managers (45 minutes)

3. Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)

4. Meet the CTO and co-founder (30 minutes)

After completing these steps, we conduct reference checks before extending an offer.

• ️ 5-week vacation plus 2 weeks RTT

• Paid sick leave

• 6 weeks full remote/year

• Paid parental leave (16 weeks)

• 50% of public transportation reimbursed

• MacBook Pro

• ️ Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use Alan)

• ‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!