Sr. Clinical Support Coordinator

Overview: As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

Responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, collaborating with providers, engagement specialist, and the clinical team. Includes managing outbound calls, managing requests for services from providers, providing information on available network services. Manages the referrals process, processes incoming and outgoing referrals, and lab results. Responsibilities:

• Serve as primary point of contact for clinical partners, product, providers regarding process issue or enhancements.
• Extract and review fax requests for medical or clinical services.
• Utilize phone system to respond to and transfer calls to appropriate individuals.
• Access electronic member files using policy or id number.
• Determine member eligibility.
• Follow protocols to task requests appropriately.
• Check procedure codes against notification requirements and benefit coverage to determine next steps.
• Reference automated job aid tools via the computer to identify appropriate procedures when needed.
• Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information)
• Provide new hire or uptraining to staff members.
• Create and maintain training agendas and practice materials.
• Create & maintain job aid tools via computer to research relevant rules, regulations, or procedures.
• Learn computer system and process changes and updates and incorporate into daily work.
• Contact internal resources if necessary to clarify information.
• Identify appropriate resource (e.g., doctor, resource, contracted provider) to respond to medical requests.
• Support team meetings or additional 1:1 meeting with staff.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: Required

• High School diploma or GED required.
• At least one year of medical records experience working in a healthcare setting.
• Basic computer skills (able to scan, organize and access electronic health records)
• Strong data entry skills with keen attention to details to ensure accuracy.
• Advanced organization skills
• Excellent time management skills
• Experience using Microsoft Office suite.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Apply Job! Apply to this Job