User Research

Description:

• Our User Researcher will work with product and design teams to scope, craft, and conduct user research to generate actionable insights that guide the future of the business and ensure our products and services meet the everyday needs of our users.
• Working alongside leaders and teams alike, they will conduct user research for critical customer journeys and products while also serving as a strong advocate for applied research and user-centered ways of working.
• As a member of the Research team, the User Researcher will lead both tactical and strategic research studies across multiple areas of the business.
• In parallel, they will work alongside Research and Strategy leadership to help shape the Research team’s culture, ways of working, and approach to ResearchOps.
• Partner with Research leadership, product managers, designers, and others to scope and lead tactical research, drive decisions, plan experiments, synthesize and communicate findings, and assist in estimating resource needs and schedules.
• Create impactful deliverables that clearly and persuasively communicate your findings, insights and recommendations to teams—spurring them to action.
• Manage and execute each step of the research process, including study planning, discovery, participant recruiting, conducting research activities and analysis, reporting, communication, and operations.
• Contribute to the creation, adoption and improvement of research practices, methods and guidelines and their consistent deployment across various projects.
• Serve as an advocate for user exposure and for user research as a team sport, empowering peers from all disciplines to center the customer experience in their day to day work.
• Increase the impact of every insight by contributing the results of their work to our research library and serving as an advocate for their peers to do the same.

Requirements:

• BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
• 3-5 years’ experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users
• A strong ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights
• A strong understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams
• Proven knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights
• Excellent communication and storytelling skills, with the ability to influence leaders as well as peers
• Ability and interest in running short-term tactical studies to inform rapid product iteration, with some experience and desire to plan and run strategic research with a longer time horizon and wider impact
• Familiarity with qualitative and quantitative data collection and analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude and Looker
• A proven track record in conducting mixed-method research studies and an ability to demonstrate the impact of research
• An interest in collaborating closely with cross-functional teams and colleagues from across the organization

Benefits:

• We innovate with purpose.
• We prioritize career development.
• We care about your well-being.
• We reward our employees.
• We value diversity and inclusion.

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