Membership Site Support Specialist

Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.

About Us

We’re an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and we’re looking for a detail-obsessed professional to join us!

About the Role

As stated this is a full-time, remote position where you’ll work independently with excellence while staying closely aligned with our team’s mission. As our Membership Site Support Specialist, you’ll play a pivotal role in customer service, monthly course building, email marketing, and event coordination. 

Key Responsibilities

• Customer Service & Support through a ticket system.
• Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
• Handle WooCommerce subscription management and WordPress memberships.
• Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists. 
• Build and update courses monthly, ensuring a polished and on-brand experience.
• Monthly online events coordination
• Schedule and support virtual events, manage presenter logistics, and post replays.

Who You Are

✅ Platform Proficiency – Membership sites • WooCommerce • Learning management systems • Email automation

✅ Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.

✅ Customer-Focused – You love helping people and enjoy making their experience effortless.

✅ Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.

✅ Team Player – Collaborative, proactive, and excited to contribute to company growth.

Requirements

📌 Strong membership site operations, online subscription management, customer service best practices, email systems , and online course management.

📌 Located in the U.S. , with a stable internet connection and a quiet, professional workspace.

📌 Must be fully available during standard business hours (no overlapping full-time jobs).

📌 Work the first two weeks at the start of January, May and September. These are black out dates for time off.

Please Avoid Applying If

❌ You’re juggling another job alongside this role.

❌ You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.

What's in it for you?

• Competitive pay
• Supportive team
• 14 Days Vacation each year
• 6 Sick days
• 8 Federal Holidays
• 401k

Ready to Apply?

If this sounds like the perfect fit, send your resume and a brief summary of:

✔ Your relevant experience with membership sites, LMS, email automation and WooCommerce. Alternatively let us know similar systems you have worked with.

✔ Why you’re excited about this position!

We can’t wait to meet you!