Solution Client Manager - Price

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Solution Client Manager (SCM) will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.  The SCM will be responsible for client Business Unit (BU) solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth.

Responsibilities: 

• Work as part of a larger team to support our initiatives that promote optimal client health and growth objectives. 

• Drive product utilization and adoption in the provider payments and member communication spaces. Identify opportunities to optimize client utilization of Zelis products and services to unlock further growth and retention in cooperation with the SCE.

• Monitor revenue and performance management for book of business. Tracks client revenue attainment vs. targets, owns investigation of dips or underperformance and creates plans to recover and grow.

• Deeply understand client operational goals and initiatives Zelis payment and communication products and partners with account team to develop and deliver client specific strategies

• Ensure client updates are completed. Updates include, but are not limited to: 

  • Change forms, client set up, group updates, report updates

  • Account plan updates

  • Special client notices 

• Secure and direct client support within Zelis as required for assigned accounts

• Communicate with clients and internal Zelis stakeholders regularly. 

• Manage client information and perform other Client Management activities including but not limited to: 

  • Salesforce.com CRM activities 

  • Intelagree contract/addendum requests 

  • Jira task management

• Support and manage Business Review data requests and actively participate in client Business Review meetings 

• Manage client facing operational efforts related to payments and communication processes and deliverables as well as support client reporting needs including driving adoption of self-service options. 

• Drive product utilization to unlock growth monitor revenue and performance management, proactively identify concerns and drive solutions to address.

Role Attributes:

• Deep Understanding of Client - understands the client’s business, stays updated on external market and competitor trends

• Strong project management skills with the ability to manage multiple projects and priorities simultaneously

• Escalation resolution- acts with speed to coordinate with cross-functional teams to deliver on client commitments and ensure high-quality service.

• Excellent communication and interpersonal skills- includes developing key internal relationships and networks to deliver on client outcomes

• Analytical mindset – has the ability to interpret data and make data-driven recommendations and decisions

• ONE Zelis Collaborator- ability to work collaboratively across BUs and cross-functional teams

• Proficiency in client management software and tools, ensures client data is regularly updated and communicated to internal stakeholders

Skills/BACKGROUND: 

• Bachelor’s degree in Business or Heath Care Administration or related preferred.   

• 5+ years in client facing role 

• Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus 

• Thorough knowledge of Word, Excel, PowerPoint and other MS Suite products 

• Experience with SalesForce.com is a plus 

• Strong communication skills (written and verbal) 

• A passion for digging into the details, investigation and improving client experience 

• Ability to manage workload independently in a fast-paced environment with changing priorities 

• Self-motivated and able to deliver high-quality results 

• Dynamic interpersonal skills that will enable developing strong rapport with clients and internal business partners 

• Sense of urgency, ability to multi-task

• Travel:  estimated 20% domestic [internal and external meetings]

• Location:  Remote 

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Originally posted on Himalayas