Weekend Member Support Representative (11:30am-8pm EST, Friday-Tuesday)

Calibrate is looking for a Weekend Member Support Representative to deliver exceptional care to members through multiple channels, including phone support. The role involves efficiently managing inbound member calls, responding to inquiries, and providing accurate answers and information.

Requirements

• High school degree or equivalent required
• Self-starter with the ability to hold yourself accountable in a remote working environment
• Strong verbal and written communication skills
• Previous experience in hospitality, member services, or customer support, ideally at an early-stage startup
• High level of creativity with problem-solving and troubleshooting
• Adaptable and flexible to changing priorities, SLAs, workflows and organizational changes
• Strong time management and organizational skills with the ability to prioritize and self-motivate to achieve and exceed personal, team and department SLAs and goals
• Great active listening skills with a focus on empathy
• Ability to work under pressure, with an escalated members
• Strong work ethic and ability to remain positive with day to day impact on the workload
• Enjoys working both independently and collaboratively as part of a remote team
• Able to multitask by conducting phone conversations while documenting details of the call and moving the call forward
• Impeccable attention to detail
• Multilingual skills a plus, but not required

Benefits

• Attractive salaries with opportunities for equity in our early-stage, high-growth company
• Generous paid time off policy
• Medical, dental, and vision benefit options
• Calibrate-funded disability and basic life insurance
• Access to several wellness programs
• Employee Assistance Program through Prudential
• Remote-first ways of working, with the flexibility to work from any state
• Competitive paid parental leave program

Originally posted on Himalayas