Sales Account Manager

Job Details

Description

Join Esquire as a Sales Account Manager — a client-focused role where you’ll strengthen relationships, support operational excellence, and help drive revenue growth in the legal services industry.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As a Sales Account Manager, you’ll serve as a critical liaison between our clients and internal teams, ensuring seamless service from deposition scheduling to billing. You’ll build lasting client relationships, support complex cases and trials, and help ensure retention and satisfaction by providing white-glove service and operational support to our field sales teams. This is an ideal role for a proactive, detail-oriented professional who thrives on client engagement and collaborative problem-solving.

Key Responsibilities

• Support the sales team with large cases and trials by ensuring superior client service throughout the engagement
• Proactively assist clients when Client Executives are in the field
• Collaborate with Client Executives on account strategies and relationship development
• Develop deep knowledge of Esquire’s services to match solutions to client needs
• Build and maintain excellent relationships with clients and internal stakeholders
• Provide timely pricing, scheduling, and cost estimates
• Handle client onboarding, training, and general inquiries
• Facilitate internal coordination for smooth service delivery
• Resolve escalated client issues and disputes professionally and efficiently
• Streamline internal ticketing processes and support billing accuracy
• Assist with payment issue resolution and help reduce outstanding receivables
• Perform other duties as assigned

What You’ll Need

• Skills: Strong communication, relationship-building, and problem-solving skills; highly organized and detail-oriented with a client-first approach
• Experience: 3+ years in customer service, account management, or sales support—experience in litigation or court reporting preferred
• Technical: Proficient in Microsoft Office and comfortable with internal systems and platforms
• Education: High school diploma required; bachelor’s degree preferred
• Attributes: Dependable, adaptable, proactive, and able to manage multiple priorities in a fast-paced environment

What Success Looks Like

• Accurate and timely management of client inquiries and case coordination
• Effective handling of special operations, including trials and complex litigation
• Proactive communication that reduces disputes and enhances client satisfaction
• Demonstrated contribution to client retention and gross profit growth

Work Environment

This is a remote-based role with virtual collaboration across internal teams, occasional travel to client sites, and participation in client-facing activities. You’ll thrive in a culture that values teamwork, growth, and winning with integrity.

Don’t meet every single requirement?

We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be just the right person for this or other opportunities.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [email protected].

Originally posted on Himalayas