Bilingual Customer Support & Leads Outreach (ZR_23778_JOB)
This is a remote position.
Job Highlights:
Contract: Independent Contractor
Schedule:
- 20 hours/week - Potential for increased hours after 3 month period
- Aligned with North American business hours
Client Time zone: Vancouver (PST)
Responsibilities:
- Handle voice-based customer support in both English and Spanish
- Manage administrative tasks and executive support duties
- Process customer inquiries and provide resolution
- Perform general administrative functions
- Reach out to customers to:Schedule meetings with the project manager and Collect necessary information to start the project
- Log customer interactions in the CRM system and Capture new leads in the CRM system
- Contact leads to schedule meetings to discuss their projects (no sales involved)
- Create actionable tasks based on Word documents
- Follow up on tasks to ensure progress and identify any blockers
- Prepare and share summaries including:Current project status,Next steps,Challenges,Areas that need support to move forward
Requirements
- Fluent in English and Spanish (verbal and written)
- Strong customer service background
- Administrative experience
- Professional phone manner
- Excellent organizational skills
- Strong multitasking abilities
- Experience with Microsoft 365, Google calendar and WhatsApp
- Experience with Hubspot CRM is a plus but not required.
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
Originally posted on Himalayas
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