VIP Account Manager
At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored. Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.
Job Description- Communicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats, and e-mail; - Analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience; - Analyze customer account and create an activation plan for each individual customer; - Performs daily analysis of client activity and its reactivation; - Work with significant deposits/withdrawals of VIP and pre-VIP clients; - Work on increasing the amount of deposits/turnovers of VIP clients; Deal with unsuccessful deposits/withdrawals; -Work on group and individual performance indicators.
Qualifications- Ability to work at night shift; - Experienced in customer service/sales from 1 year; - English at least Intermediate; - Ukrainian - fluent; - PC skills (Word, Excel and other programs); - Knowledge of the process of successful cooperation with clients, experience patiently and actively listening to the client; - Sociability and independence, attention to detail, organization and multitasking.
Additional InformationOur Benefit Cafeteria is Packed with Goodies
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!
Ready to Take the Leap?
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.
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