Virtual Assistant Live Session Support

Before the Session

• Join online sessions 20–30 minutes early, depending on the session type.

• Test participant and moderator setups: internet, video, audio, screen sharing.

• Welcome respondents and make sure they are ready and comfortable.

• Coordinate with the moderator or translator to make sure everything is aligned.

During the Session

• Start the recording at the scheduled time.

• Stay in the session for the first 10 minutes to ensure a smooth start.

• After that, monitor the session in the background for any issues.

• Rejoin the session quickly if technical issues come up or if you’re messaged by the team.

• Send reminders to late participants and troubleshoot access problems.

• Add backup participants if needed and notify the internal team about any session size changes.

After Setup

• Remain available for any follow-up troubleshooting during the session.

• Monitor the backend to provide ongoing support if needed.

Requirements

• Strong spoken and written English.

• A stable internet connection and a quiet, professional workspace.

• Confidence using online video platforms like Zoom, Microsoft Teams, or similar.

• Experience solving common technical issues (camera, mic, connection).

• Friendly and clear communicator who stays calm under pressure.

• Must be available to work in Eastern Time (ET) hours with up to 2 hours of extra buffer time, depending on the session schedule.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.