Part Time Evening CSR
Description Make outbound calls using a dialer to provide information to shareholders Educate shareholders on company policies and changes Skills Customer service, Phone Calls, Outbound Calls, Microsoft Office, Call Center, Contact Center, Interpersonal Skills Additional Skills & Qualifications MUST HAVE: -HS Diploma or GED required -Minimum of 1 year of customer service in a contact center environment (i.e., schedule adherence, call metrics, QA scores, etc.) -Minimum of 6 months of outbound call experience (MUST be within the last 24 months) -Experience having to persuade a customer to complete a task (i.e., sale, payment, upgrade, etc.) - this is not a sales job, but they need to be able to convince customers to cast their vote (customers could be irate, unprofessional, etc.) -Clear and professional speaking voice (working with affluent customers and need to be able to speak clearly) -Ability to read and interpret call scripts verbatim -Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time -Must be able to read, speak, and take notes at the same time on a phone call -Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible) -Ability to work in a stressful environment / ability to de-escalate situations and not get flustered in these instances (i.e., training can be fast-paced and does not slow down for agents behind, you will be calling shareholders in the evening and they will be frustrated/angry) Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job