Advisor, Coca-Cola Parts Order Process

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: August 13, 2025 Shift:

Job Description

Summary: This role is responsible for providing dedicated support for customers and business partners by processing and managing orders, returns, and inquiries. TheOrder Process Advisorwill research and resolve order issues for Coca-Cola Parts and Coke Catalog customers and business partners using CCNA order management systems while adhering to established service level agreements. This is a remote position. Must be available to work any shift between 8am and 7:30pm EST, Monday - Friday.Available for in-office training if needed. Key Activities

• Provides single point of contact for Coca-Cola Parts and Coke Catalog Customers. Respond to phone calls and emails from customers or internal stakeholders. Accurately document issues and resolutions.
• Manages customer orders and returns - Create orders and returns as needed to meet customer needs while minimizing cost to serve.
• Resolve issues reported via phone and email while also owning, researching, monitoring, and following up on in-progress cases as needed throughout the day.
• Collaborate with appropriate CCNA stakeholders and business partners to identify root cause of issues and solve problems.
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
• Recommend systems and process improvements.
• Ad hoc projects - Assist with special projects as needed.

Key Skills

• Strong customer service, problem solving, issue resolution, and communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Build collaborative relationships
• Knowledge of CCNA, Order Management, and Customer Support processes and systems.
• Maintain a sense of urgency, and attention to detail while documenting and working cases in Thirsty.
• People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision.
• Express ideas precisely, persuasively and effectively; listen and respond appropriately to customers and co-workers and all levels of management in an effective professional manner.
• Commitment to and passion for continuous improvement.

Systems used: Genesys Cloud, Thirsty, SAP, myCoke, Coke Catalog website, Excel, shared Outlook inboxes Type of activities you'll perform:

• Order entry
• Expedited orders
• Customer order change, cancellation, and ETA requests
• Customer returns and credits
• Transportation issues
• General part or item information
• Over, short, and damaged process
• Transportation method changes
• Duplicate, missing, or incorrect orders
• Website troubleshooting
• Identification and correction of EDI order issues
• System uploads for large orders and returns
• Website registration assistance

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Computer Literacy, Customer Relationship Management (CRM), Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting Pay Range: $60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Visionto learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply tot his job Apply To this Job