Processing Specialist

Purpose of the Role Process and review student schedules and enrollment packets. Maintain a consistent process for reviewing, processing, and approving reimbursements submitted by parents. Correspond with parents as needed in a professional, friendly, and timely manner. Essential Functions

• Process schedules within a 7-day turnaround period, cross referencing vendors and items listed within reimbursement sheets, documents,internal communication channels, social media and other websites.
• Process reimbursements within a 10-day turnaround period, cross referencing reimbursement sheets, documents, internal communication channels, social media and other websites.
• Ensure all reimbursement claims comply with company policies and guidelines.
• Verify receipt of orders and reconcile any discrepancies with invoices.
• Review and organize incoming enrollment packets from students to ensure all required documents are attached and in order.
• Enter records accurately into the system, and maintain updated records of enrolled students.
• Collaborate with the processing team to resolve any issues related to enrollment documentation.
• Support the procurement process by processing Direct Orders for supplies and materials.
• Process homeroom logs based on required standards for submission.
• Research and respond to parent/guardian requests in a kind, friendly, and responsive manner.
• Communicate effectively with coworkers to provide reliable information to families.
• Attend team meetings as requested or required.
• Lead by example to foster an environment that is supportive of OpenEd’s values and represent OpenEd with a high level of integrity and professionalism.
• Adhere to all federal, state and/or local regulations, OpenEd policies and procedures, and other compliance obligations.
• Perform other duties as assigned.

General Knowledge & Skills Basic Skills

• Active learning: Complete all OpenEd required training.
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Reading comprehension: Understanding written sentences and paragraphs in work-related documents.
• Speaking: Talking to others to convey information effectively both in person and over the phone/video conferencing.
• Writing/Communication: Communicating effectively in writing as appropriate for the needs of the audience. Responding to internal and external communications promptly and professionally, and with the proper grammar.
• Public safety and security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of minors, data, property, etc.
• Time Management: Managing one’s own time and appropriately tracking it in the designated Time and Attendance program.

Social Skills

• Coordination: Effective interpersonal skill with the ability to work with individuals and groups at all organizational levels, independently and as part of a team.
• Instructing: Training and assisting other team members in functions or areas in which your skillset is broader.
• Negotiation: Productively work through inter-personal conflict to come together and resolve issues.
• Service orientation: Actively look for ways to help OpenEd and to serve our students.
• Relationship management and networking: Ability to recount value-added propositions and to present that information clearly and concisely. Establish a process of interacting with others to exchange information and develop professional contacts.

Qualifications

• Strong communication and interpersonal skills, both in verbal and written communication.
• Ability to handle sensitive information with confidentiality and discretion.
• Extremely detail-oriented, kind, personable, conversational, helpful, and highly organized with a patient disposition.
• Confidence in the ability to learn various online tools, systems, and programs.
• Highly motivated with the ability to work independently with minimal supervision and without distractions.
• Commitment to maintaining flexible availability during traditional business hours in the Mountain Time Zone.
• Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.
• Access to a smartphone, high-speed internet, computer, webcam, and headset.
• Associate’s Degree from an accredited college of university; or related alternative learning experiences.
• Proven experience in administrative or clerical roles, with a strong emphasis on data entry and record keeping.
• Must be eligible to work in the U.S.

Reporting Line This position reports to Madisen Macdonald, Senior Processing Team Lead. Work Context Body positioning: Ability to sit and make repetitive motions at a desk all day. Vision: Ability to effectively use a computer screen, interpret written/printed materials, and other appropriate paperwork. This is an all-day consistent need. Reaching & handling: Ability to enter and retrieve information in computer systems using the necessary paperwork, equipment, and supplies. Use one's hands consistently throughout the day. Conflictual contact: Ability to experience and address unpleasant or angry parents, partners, and/or employees on a limited basis and not past a certain degree of escalation. Environmental conditions: Ability to focus in an environment with background noise if applicable. Pace and scheduling: Ability to work in a fast-paced environment. Tasks are to be conducted swiftly and accurately. Apply tot his job Apply To this Job