Remote Senior Customer Service Representative (Level 2) - South Bend
Join our dynamic team as a Senior Customer Service Representative (Level 2) and take your career to the next level! As a 100% remote role, you'll have the flexibility to work from the comfort of your own space, with a competitive salary and comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we want to hear from you!
We're seeking a highly skilled and motivated individual to join our team as a Senior Customer Service Representative (Level 2). As a key member of our ServicePlus team, you'll be responsible for providing top-notch support to our Indiana Medicaid members, addressing their inquiries, and resolving their concerns in a professional and courteous manner.
About the Role
The Senior Customer Service Representative (Level 2) will be responsible for:
- Providing excellent customer service and support to Indiana Medicaid members via inbound and outbound calls
- Managing a high volume of calls while maintaining accuracy and attention to detail
- Assisting members with inquiries related to their Medicaid coverage, benefits, and enrollment
- Maintaining accurate and up-to-date member records and documentation
- Transferring calls to the client's call center as appropriate
What We Offer
- Competitive salary and benefits package
- 100% remote work arrangement
- Opportunities for professional growth and development
- Comprehensive training and support
- Collaborative and dynamic work environment
Requirements
- High school diploma or GED required
- 1-2 years of experience in customer service, preferably in the insurance industry
- Knowledge of Medicaid and experience with Artiva software (preferred)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
What's Next?
If you're ready to take your customer service career to the next level and join a dynamic team, apply now! Please submit your application, including your salary requirements, and we'll be in touch to discuss this exciting opportunity further.
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