Transformative Leader: Senior Director, Customer Operations Support

Job Overview:

We're seeking a visionary Senior Director to spearhead our Customer Operations Support team, driving strategic growth, and fostering a culture of innovation and excellence. As a key member of our leadership team, you will provide expert guidance, develop and implement operational strategies, and collaborate with cross-functional teams to propel our organization forward.

Key Responsibilities:

• Lead a high-performing team, providing coaching, development, and guidance to ensure exceptional customer experiences and operational efficiency
• Develop and execute strategic plans, analyzing market trends, customer needs, and business objectives to inform data-driven decisions
• Collaborate with senior leadership to drive business growth, identify cost-saving opportunities, and implement process improvements
• Oversee the outsourcing contract strategy, managing vendor relationships, and ensuring compliance with regulatory requirements
• Drive workforce optimization, including new site launches, work movements, and closures, to ensure global diversification and efficiency
• Lead the invoice team, ensuring timely processing, auditing, and identification of cost-saving opportunities
• Ensure VCG Security Compliance, coordinating mitigation and remediation of security findings, and managing global clearance procedures

Requirements:

• Bachelor's degree or equivalent experience
• 8+ years of relevant experience in customer operations, telecommunications, or a related field
• 5+ years of people management and leadership experience, with a proven track record of developing high-performing teams
• Strong financial acumen, with experience managing budgets and driving cost savings
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with senior leadership and cross-functional teams

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply:

If you're a motivated and experienced leader looking to make a meaningful impact, please submit your application today.