Job Title: Executive Selling Partner Relations Program Manager

Job Description:

We are seeking an exceptional Executive Selling Partner Relations Program Manager to join our team at Workwarp. As a key member of the Selling Partner Support organization, you will play a critical role in enabling 3P Selling Partners and Vendors to build the business they want. Your primary focus will be on responding to executive-level escalations, resolving Selling Partner issues, and driving process improvements to prevent future occurrences.

Key Responsibilities:

• Address Selling Partner issues by identifying root causes and presenting findings and recommendations to senior leadership teams
• Conduct root cause analyses and create preventative action plans to fix process or technology gaps
• Communicate effectively with various departments and lead meetings with stakeholders to drive escalations to resolution
• Provide timely and accurate reporting on escalation status and maintain data entries in SharePoint and other mechanisms
• Serve as a point of contact for high-visibility escalations and maintain aggressive service levels

Requirements:

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Lean principles and DMAIC methodology (preferred)
• Experience in MS Access and SQL (preferred)
• Excellent communication and problem-solving skills

What We Offer:

• Competitive salary (base pay ranges from $50,100/year to $107,200/year depending on location)
• Opportunity to work with a diverse and inclusive team
• Flexible schedule with occasional weekend coverage and on-call rotation
• Comprehensive benefits package, including medical, financial, and other benefits

How to Apply:

If you are a motivated and experienced program manager looking to make a difference in the Selling Partner experience, please apply today. We can't wait to hear from you!