Remote Customer Service Representative - Make a Difference in the Lives of Student Loan Borrowers

Join our mission-driven team at Central Research, Inc. (CRI) and play a vital role in helping individuals navigate their federal student loans with compassion, clarity, and compliance. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, making a real impact in the lives of others. This remote position requires residency within a 75-mile radius of Augusta, GA.

Job Overview

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Requirements

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service experience in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance

Preferred Qualifications

• Prior call center experience
• Associate or bachelor's degree

Technical and Availability Requirements

• Reliable high-speed internet connection (wired Ethernet required)
• Reliable transportation to a CRI facility for pre-employment visits and on-site requirements
• Quiet, private, and distraction-free home workspace
• Available to work any assigned shift during Contact Center hours

What We Offer

• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week)
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, please submit your application. CRI is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now or Apply to this Job to join our team and start making a difference today!