Remote Customer Service Representative - Service Industry Scheduling Specialist

Join our dynamic team as a Remote Customer Service Representative - Service Industry Scheduling Specialist and unlock your potential for growth and success! As a key member of our team, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.

We are a growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity.

About the Role

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Requirements

• Experience in scheduling or dispatching
• Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
• ServiceTitan experience (1+ year)
• Proficiency in Google Suite and Slack
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass background check

Technical Requirements

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

• Remote, full-time position
• Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
• Competitive compensation: $13 per hour

What We Offer

• Opportunities for professional growth and development
• Competitive compensation package
• Dynamic and supportive team environment

How to Apply

If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you!