Job Title: Federal Account Services Supervisor - Remote Opportunity

Job Description:

Join our dynamic team as a Federal Account Services Supervisor, where you will lead a high-performing team in delivering exceptional customer experiences and driving business growth. As a key member of our federal business office, you will be responsible for managing a team of associates, fostering a culture of inclusivity and excellence, and ensuring optimal productivity.

Key Responsibilities:

• Lead and coach a team of associates to achieve organizational objectives and priorities
• Develop and implement strategies to enhance customer experience and drive business results
• Collaborate with internal departments and external customers to resolve issues and improve processes
• Provide effective communication and feedback to team members, and recognize and recommend operational improvements
• Partner with sales, service delivery, and project management teams to provide insights and support

Requirements:

• 4+ years of work experience, with 4+ years of relevant experience in managing and coaching high-performing teams
• Experience in solving complex problems, working in fast-paced environments, and handling multiple projects with tight deadlines
• Excellent communication, leadership, and interpersonal skills
• Ability to work independently and collaboratively in a remote environment
• Located in the Silver Spring, Maryland area

Preferred Qualifications:

• Previous supervisory experience in a call center environment
• 5+ years of customer contact experience
• Advanced knowledge of Google Workspace and Microsoft Office
• Experience managing union employees and collective bargaining agreements

What We Offer:

• Competitive salary range: $85,000 - $157,000 annually
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, and paid time off
• Opportunities for professional growth and development
• Remote work arrangement with occasional in-person meetings and trainings

How to Apply:

Ready to join our team? Click the "Apply Now" button to submit your application. We can't wait to hear from you!