Job Title: Digital Support Specialist - Member Experience Expert

Job Highlights:

• Location: Remote
• Company: Workwarp
• Position: Digital Support Specialist - Member Experience Expert
• Start Date: Immediate openings available
• Compensation: A competitive salary and comprehensive benefits package

Description

Join our dynamic team and become a key player in delivering exceptional member experiences. As a Digital Support Specialist - Member Experience Expert, you will be responsible for providing top-notch service to our members, ensuring their needs are met, and exceeding their expectations.

Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results. We offer a range of benefits, including:

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility

The schedule is Monday-Friday 9:00-6:00, as well as rotating Saturdays. After the initial training period onsite, there will be an option for work-from-home flexibility (hybrid schedule).

Responsibilities

• Reviews Mobile Deposits and monitors for "red flags" to mitigate fraud
• Responds to members' electronic messages
• Owns the member experience by recommending credit union products and services to existing members
• Takes incoming calls from members to assist them with account needs and transactions
• Opens and maintains accounts

Requirements

• High school diploma or GED and at least 6 months of industry experience required
• Spanish language preferred

Competencies

• Must be friendly, energetic, personable, and service-oriented
• Able to initiate conversations and build relationships
• Works well in a team environment
• Ability to recommend products and services that will be beneficial to our members
• Superior oral and written communication skills
• Creative in providing member solutions
• Able to adapt to change and to new technologies
• Ability to multi-task and work well in a fast-paced position
• Presents oneself in a professional manner
• Capacity to work efficiently under minimal supervision

Computer/Software Skills

• Familiarity with Microsoft Office programs with ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!