Customer Support Specialist - Bilingual Spanish/English

Join the Payhawk Team and Revolutionize the World of Fintech!

We're seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team. As a bilingual expert in Spanish and English, you'll play a vital role in delivering exceptional support to our customers, ensuring their success with our innovative spend management solutions.

About Us

Payhawk is a leading global spend management solution for scaling businesses, combining company cards, reimbursable expenses, and accounts payable into a single product. Our technology enables finance teams to control and automate company spending at scale. With a strong presence in 32 countries and offices in major cities, we're backed by renowned investors and committed to making a positive impact.

Role Overview

• Location: Remote
• Start Date: Immediate openings available
• Compensation: Competitive salary and benefits package

Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and accurate manner
• Analyze and report product malfunctions, proactively engaging with customers to prevent issues
• Collaborate with customers to resolve technical issues, identify needs, and provide feature requests
• Maintain accurate records of technical issues and discussions with customers
• Work closely with our product team to update help center articles and ensure seamless customer experience

Requirements

• 2+ years of customer support experience
• Fluent in English and Spanish
• Experience with case/ticket management systems (Salesforce, Zendesk, etc.)
• Excellent communication and problem-solving skills
• Proactive attitude, attention to detail, and multi-tasking abilities

What We Offer

• 30 days of paid holiday leave
• Competitive compensation package
• Flexible working hours and remote work opportunities
• Regular team-wide events and opportunities for growth
• Chance to use the Payhawk product and be part of a innovative fintech company

As an Equal Employment Opportunity Employer, we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer support and want to join a dynamic team, apply now!