Seasonal Customer Connection Representative II (Remote)

Join Signet Jewelers, the world's largest retailer of diamond jewelry, as a Seasonal Customer Connection Representative II. In this remote, full-time or part-time role, you will provide exceptional customer service, resolving sales and service inquiries via phone, store chat, and live person chat.

As a people-first company, we empower our team members to deliver world-class service, fostering a culture of diversity, inclusion, and equity. Our iconic brands, including Kay Jewelers, Zales, and Jared, rely on our Customer Connection Team to drive customer satisfaction and loyalty.

Responsibilities

• Provide customer-first resolutions, navigating multiple systems and tools to resolve sales and service inquiries
• Assist internal and external customers, serving as the initial point of contact for the Customer Connection Center
• Gather data, research issues, and formulate solutions to support our continued growth and customer delight
• Work independently, using analytical and decision-making skills to meet or exceed established service level expectations
• Embrace change, personal development, and cross-training opportunities to drive success

Requirements

• Highly confident, proactive problem solver with strong internet navigation skills
• Excellent written and verbal communication skills, with proficiency in Microsoft Teams and Suite
• Empathetic and customer-focused, with ability to empathize and acknowledge mistakes
• Independent worker, comfortable in a fast-paced environment with moderate to advanced technical proficiency
• Able to work evenings and weekends, with reliable high-speed internet and equipment setup

What We Offer

• Competitive starting hourly pay rate of $15.00 minimum
• Premium pay for bilingual English-Spanish speaking employees
• Up to 5 weeks of mandatory paid full-time training
• Outstanding employee discount program for jewelry purchases
• Select overtime opportunities and financial rewards for referrals
• Career path opportunities and a diverse, welcoming culture

How to Apply

Apply today via Workday, including your resume. Selected applicants will participate in a virtual interview via Teams or Zoom.