Data Entry Associate (Tech Support)

We are seeking a detail-oriented DEA (Data Entry Agent) to join our team and support a leading telecommunications client. This role involves handling data entry, dispatch operations, and occasional communication/calls with technicians and supervisors to ensure smooth workflow and coordination.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities

• Accurately enter and update data in internal systems.
• Manage dispatch tasks, ensuring timely coordination of service requests.
• Monitor and track job progress, addressing any scheduling or logistical challenges.
• Occasionally communicate with field technicians and supervisors to confirm details and provide necessary updates.
• Maintain organized and accurate records of completed and pending work.
• Adhere to company policies and procedures while handling sensitive information.
• Perform any other tasks assigned by the company as needed.

Qualifications

• Must have a reliable work-from-home setup, including a laptop or desktop computer and a stable internet connection,
• Strong attention to detail and accuracy in data management.
• Ability to multitask and work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in using computer applications, including spreadsheets and internal systems.
• Problem-solving skills and the ability to work independently with minimal supervision.
• Prior experience in the telecommunications industry is a plus.  

Top Reasons to Join Our Team:

• Remote Work: Enjoy a full-time, 100% remote role with work-life balance.
• Supportive Environment: We foster a culture that values your contributions and provides the tools for success.
• Growth Opportunities: Expand your skill set through training and professional development.

 (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

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