Welbe Advocate III (Medical Scheduler)

WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Welbe Advocate III is accountable for supporting a key function within the Welbe Advocate Hub based on assignment as needed. A Welbe Advocate III may be assigned to support either inbound, external scheduling, or medical records. This role is also accountable for working with the Hub Training Team to mentor new hires, and for providing process change feedback for testing new processes and systems. - Must be willing and able to work onsite at various Southern California (SoCal) locations as needed. - MUST reside in California Essential Job Duties: - Communicate notifications to participants related to their scheduled specialty referrals, following departmental protocols - Process all assigned orders for completion and accuracy for "Hub Triage - Oversee appointment confirmations and reminders, updating appointments as needed - Conduct bulk external scheduling via email and phone - Coordinate participant appointment scheduling, including troubleshooting conflicts or urgent needs, communicating with stakeholders (staff, family, providers etc.), and meeting appointment turnaround time - Coordinates STAT and SD STAT order scheduling, including reviewing and processing orders (Hub triage) for assigned center(s) Job Requirements: - Minimum of three (3) years of experience in working as a medical/dental scheduler or other relevant work experience - Experience in working in large healthcare settings or systems preferred Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. - Medical insurance coverage (Medical, Dental, Vision) - Flexibility with remote schedule - Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days Salary/Wage base range for this role is $23.23 - $30.66 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $23.23-$30.66 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected] Apply tot his job Apply To this Job