Team Lead, Mortgage Loan Closing

About the team At Zillow Home Loans, collaboration is core to our success-closing loans is a team effort, and we play to win together. As a Team Lead in Mortgage Loan Closing, you'll drive operational excellence, support team members in their daily work, and champion innovation in closing processes. You will serve as a key liaison between your team and leadership, ensuring quality, compliance, and efficiency in every closing. About the role Operational Leadership

• Oversee daily operations of the loan closing team, ensuring timely and accurate processing of closings.
• Act as the subject matter expert on loan programs including FNMA/FHLMC, FHA, VA, guidelines.
• Monitor work queues, resolve escalations, and reallocate resources to meet deadlines and service level agreements (SLAs).
• Support the implementation of tools, technologies, and procedures to improve closing effectiveness and customer experience.

Team Coaching & Development

• Provide hands-on guidance and training to closers; support new hire onboarding.
• Coach and mentor team members, alongside closing management to promote skill development and goal achievement.
• Identify opportunities for continuous learning and career growth.

Process & Compliance

• Ensure all closings meet regulatory and internal policy standards.
• Conduct quality control reviews and escalate issues as necessary.
• Help evolve and document best practices and workflows to drive consistent excellence.

Cross-Functional Partnership

• Collaborate with peers in processing, underwriting, funding, and leadership to resolve pipeline bottlenecks.
• Communicate team performance and feedback to senior leaders regularly.
• Represent the voice of the closing team in departmental meetings and initiatives.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $31.80 - $50.80 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location. Who you are

• Minimum 5+ years of mortgage closing experience, including some leadership or mentorship responsibilities.
• Strong working knowledge of FNMA/FHLMC, FHA, and VA guidelines.
• Excellent communication, decision-making, and organizational skills.
• Ability to work independently in a high-volume, deadline-driven environment.
• Highly proficient in Microsoft Excel and Word; tech-savvy with mortgage platforms.
• Collaborative, adaptable, and passionate about team success.

Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. Apply tot his job Apply To this Job