Systems Analyst I – Employee Owner Experience (EOX) in Fargo, ND

Systems Analyst I - Employee Owner Experience (EOX) - Border States - Fargo, ND - work from home job Company: Border States Job description: Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo , ND or Bismarck, ND or Charlotte, NC or Minneapolis, MN or Phoenix, AZ Remote work opportunity Job Summary The Systems Analyst works as part of the IT Department’s Employee Owner Experience team to support Border States’ digital productivity and collaboration suite. The Systems Analyst will communicate with internal/external partners to make sure all employee owners are able to leverage our suite of digital productivity/collaboration solutions. This role is responsible to facilitate discussions on how Border States can improve our operational excellence and enterprise-wide business processes. Develop business solutions with out of the box functionality, no code/low code solutions using industry best practices and knowledge of the future path of collaboration tools. This role will promote the use of the tools to support company-wide collaboration and document efficiencies to help transform the way our employee owners think about and use technology. The Systems Analyst must champion the use of the tools to drive company-wide teamwork and help transform the way Border States thinks about and uses technology solutions.

Responsibilities

• Assists in defining, developing, and supporting Border States collaboration tools
• Includes but not limited to: Office365, SharePoint, Teams, Jira, ServiceNow
• Configure digital solutions utilizing out of the box features and functions for low code or no code solutions along with user documentation to describe new or enhanced functionality
• Collaborates with the business, development and other analysts to translate business needs to technical requirements, gives recommendations along with justification to stakeholders
• Ensures best practice operational processes are in place and adhered to including:
• Border States SharePoint Strategy
• Provides recommendations on improvements
• Provides technical analysis on business projects
• Recommends changes to policy and procedure
• Drives efficiencies through optimization and automation
• Trains users on tool features, functionality, and best practices
• Researches, recommends, and aids in implementation of emerging technologies and/or vendor solutions as they relate to company’s best practices.
• Performs off-hours support as needed
• Perform other duties as assigned by supervisor or designate.

Qualifications

• 4 Year STEM Degree or equivalent experience
• Minimum 1 to 2 years of relevant work experience
• Ability to self-learn new and emerging technologies to deliver innovative solutions
• Knowledge of Office 365 tool set
• Ability to read, write and speak in English required.
• Prefer good working knowledge of PC for Windows, Microsoft Office (Word, Excel, Access, and PowerPoint), Internet, and email.

Skills and Abilities

• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan, organize, and prioritize.
• Detail-oriented with strong problem-solving skills
• Ability to analyze a situation for potential future problems.
• Ability to consistently provide quality service to meet and exceed customer expectations while demonstrating patience in a customer service/support role.
• Ability to manage multiple IT projects in parallel.
• Good functional, communication and organization skills.
• Ability to effectively meet deadlines and milestones as well as provide timely updates.
• Ability to ensure strong alignment between the business requirements/needs and the application solutions/services.
• Ability to foster teamwork in a fast-paced project environment.
• Ability to meet the development demands of a dynamic, growing company.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
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