Customer Ops Specialist I - call center - Temporary part time

Introduction The role of Customer Ops Specialist I at Maritz offers a fantastic opportunity for individuals seeking to develop their careers in customer service within a rewarding environment. The position is temporarily part-time and is entirely remote. With the chance to engage with customers via calls, emails, and chats, this role is particularly suitable for individuals residing in various states across the U.S. Exciting to grow your career? You might want to consider this opportunity! Job Overview Maritz is looking for a Customer Ops Specialist I who will primarily handle inbound interactions with clients engaged in consumer loyalty rewards and employee motivation programs. Understanding customer needs and ensuring their inquiries are resolved efficiently is critical in this position. The contracted work is temporarily part-time, running initially for a limited duration with the potential for extension until January 31, 2026. Job Location This position allows for remote work and is open to candidates in certain states, including Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Work Schedule The expected work hours for this position are 40 hours per week, specifically from 8:00 AM to 4:30 PM Central Standard Time, Monday through Friday. It is crucial for applicants to note that the starting date for this role is set for October 2025. Job Responsibilities Responsibilities of the Customer Ops Specialist I include but may not be limited to:

• Accepting and managing inbound calls, emails, and chats from participants of loyalty reward programs.
• Researching, assisting, resolving, and de-escalating customer inquiries about loyalty reward accounts.
• Updating and noting participant information within proprietary systems.
• Identifying and escalating priority issues as they arise.
• Attending training sessions and familiarization courses.
• Following predetermined guidelines to handle common inquiries.
• Aiding in the training of new contact center staff through mentorship.
• Maintaining a professional standard at all times while interacting with clients.

Qualifications and Required Skills To be considered for this role, candidates should possess the following skills and qualifications:

• A High School Diploma or GED Equivalent is mandatory.
• Ideal candidates will have 1-2 years of experience in a customer service role, preferably in a call center environment.
• Proficiency in using computers and navigating multiple screens simultaneously in an online environment is required.
• Candidates must possess excellent communication skills—both verbal and written—with a clear and articulate phone voice.
• Familiarity with Microsoft Office Suite is essential.
• If candidates are working remotely, they need to have a designated quiet workspace with no distractions.

Key Competencies Successful candidates will also exhibit the following competencies:

• A strong work ethic and eagerness to learn.
• A positive, enthusiastic, and professional attitude.
• Strong organizational skills and the ability to solve problems effectively.
• Proficient keyboarding and data entry capabilities.
• A quick learner who can adapt to changing situations.
• High attention to detail and good judgment in decision-making.
• A collaborative teamwork orientation.
• The ability to handle stress tolerance and resilience in a customer service environment.

Benefits

While this position is part-time, Maritz offers several perks for its employees. Full-time employees can access a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, retirement savings options (401k), tuition reimbursement, and paid time off. Depending on total hours worked, part-time employees may qualify for medical benefits, 401k options, and paid time off as well. Detailed benefits information is available on the company's designated benefits website. Employment Eligibility Maritz maintains a strict policy regarding employment eligibility, stipulating that only applicants authorized to work permanently in the U.S. are considered. They are unable to sponsor applicants requiring work authorization now or in the future. Additionally, Maritz is committed to ensuring a fair and non-discriminatory hiring process. All qualified applicants will be given considerations without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or military service status.

Conclusion

The Customer Ops Specialist I position at Maritz presents an appealing opportunity for individuals eager to embark on or advance their career in customer service while working in a structured yet supportive environment. Those interested should take note of the qualifications required and the benefits provided, as this can be a significant step forward in one's professional journey. This job offer was originally published on himalayas.app Apply tot his job Apply To this Job