Knowledge Enablement Specialist (Sharepoint / Power Platforms)

Are you ready to unleash your full potential?We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

The Knowledge Deployment team ensures that valuable business knowledge is effectively shared, accessible, and usable across our global organisation through the design, creation of new tools.

Key Responsibilities:

• Design, develop and maintain SharePoint integrated solutions: Enhance existing knowledge deployment network by creating efficient and scalable solutions, servicing a global business. Gather requirements, application design, development, testing and support
• Creation of technical drawings: Provide the business with technical infrastructure drawings utilising Visio and other applicable tools as part of data modeling and design process

• Error resolution: Monitor, manage and resolve technical issues that arise, efficiently, at pace, with no disruption. Communicate the cause, impact and remedy effectively without complexity
• Technical performance modelling & analytics: Monitor, control and evaluate the performance of our Sharepoint knowledge deployment network. Create efficient scalable and automated reports for all aspects of our knowledge estate.
• Workflow Automation: Integrate workflows using Power Automate across our SharePoint network, utilising a single data source to streamline information delivery to our audience, creating efficiencies and enhancing performance.
• Develop and Maintain Solutions: Develop, customize, and maintain Modern SharePoint knowledge solutions and transitional ServiceNow requirements
• Governance and security: Ensuring that all tenant, access, authentication, security groups are validated in the development of PowerPlatform solutions
• Data Integration: Utilize Graph API, REST API, and ServiceNow APIs for data integration and automation.
• Code reviews: Systematically evaluate new and existing code structures to identify vulnerabilities, development opportunities and resolve existing issues
• Project Management: Plan, monitor and control design and development of solutions utilising agile methodology and the creation of supporting roadmaps (MS project is preferred)
• Stay Updated: Stay updated with the latest trends and best practices in Modern SharePoint, Power Platform development, ServiceNow and future AI capabilities.

Communication:

• Ability to explain technical concepts to a non-technical global audience clearly and without complexity
• Creation of technical infrastructure drawings and packs to share with sponsors, stakeholders and collaborators
• Exceptional problem-solving skills and the ability to communicate solutions concisely
• Ability to work both independently and collaboratively within a team environment

Qualifications:

• Bachelor’s degree in computer science or related field
• 3+ years’ experience in Power Platform / SharePoint design and integration
• Proficient in Power Apps (Canvas and Model-driven) and Power Automate
• JSON, JavaScript, HTML / CSS
• Advanced skill in MS Excel, including VBA and Power Query
• Advanced skill in PowerBi
• Proficiency in Modern SharePoint development, including Sharepoint Framework (SPFx)
• Experience with Graph API, REST API, and ServiceNow APIs

Understanding AI advancement:

Machine Learning (ML): Understanding of ML algorithms for automating content classification and retrieval.

Natural Language Processing (NLP): Enhancing search capabilities and analyzing unstructured data.

Generative AI: Generative AI for content creation and user engagement.

Robotic Process Automation (RPA): RPA in the automation of repetitive tasks in Knowledge Management, such as content freshness (decay over time / freshness score / usage & review)

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Originally posted on Himalayas