(CVS HEALTH CAREER) Remote Customer Service Rep – WFH – Amazon Store
August 25, 2025
Other Jobs To Apply
No other job posts for this day.
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary
- Must live within 50 miles of Charleston, WV
- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
- Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
- Experience with working remotely in a call center setting
- Experienced with Medicaid and Medicare
- Communication Skills: Excellent verbal and written communication skills.
- Empathy: Ability to connect with customers and understand their needs.
- Problem Solving: Strong critical thinking and creative problem-solving abilities.
- Tech-Savvy: Proficiency in using computer systems and software.
- Customer Focus: Passion for delivering top-notch customer service.
- High School Diploma or Equivalent: Required, Bachelor's degree is a plus.
- Work from Home: Enjoy the flexibility of working from the comfort of your home.
- Career Development: Opportunity for advancement within CVS Health.
- Company Impact: Be part of a mission-driven organization.
- Competitive Pay: Competitive hourly rates.
- Employee Discounts: Enjoy discounts on CVS Health products and services.
- Remote Training: Comprehensive training to set you up for success.