Remote Data Entry and Customer Support Representative – San Jose, CA – Indeed Jobs US

We are currently seeking a Remote Data Entry and Customer Support Representative to join our growing operations team. This hybrid role combines administrative data handling with frontline customer service, making it ideal for professionals who are detail-oriented, tech-savvy, and customer-focused. This position offers remote flexibility and opportunities for professional growth.

Job Description: As a Remote Data Entry and Customer Support Representative, you will be responsible for maintaining accurate digital records and providing high-quality service to our clients via phone, email, and chat. This dual-role requires someone who can toggle between technical tasks and human interaction efficiently. Successful candidates will demonstrate excellent communication, problem-solving, and data management skills.

Key Requirements

• High school diploma or equivalent required; associate degree preferred.

• Minimum 1 year of experience in data entry or customer service.

• Proficiency in CRM platforms, spreadsheets, and communication tools (e.g., Slack, Zoom).

• Strong typing speed (minimum 45 WPM) and attention to detail.

• Ability to handle sensitive information with confidentiality.

• Strong written and verbal communication skills.

• Must have a quiet home workspace and stable internet connection.

Key Responsibilities

• Accurately input and update data into internal databases and client records.

• Respond promptly and professionally to customer inquiries via email, chat, and phone.

• Resolve customer issues by clarifying problems, offering solutions, and following up.

• Monitor customer feedback and escalate concerns when necessary.

• Maintain organized and updated customer records.

• Collaborate with internal departments to improve processes and client satisfaction.

• Meet daily/weekly productivity and service goals.

Benefits

• Fully remote position with flexible hours.

• Competitive hourly pay.

• Weekly direct deposit.

• Paid virtual training and onboarding.

• Career advancement opportunities in administrative and support roles.

• Wellness support and virtual employee activities.

• Equipment allowance available upon request.

Company Overview: Our organization partners with companies across the U.S. to provide remote staffing and operational support. We specialize in building remote-first teams that thrive on autonomy, accountability, and communication. We value employees who are dependable, adaptable, and committed to delivering a positive customer experience while maintaining data accuracy and integrity.

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