Experienced Remote Benefits Customer Service Coordinator - Supplemental Insurance Solutions and Exceptional Client Experience
Join a Premier Workplace and Make a Difference in People's Lives
We are a leading supplemental benefits provider dedicated to delivering unparalleled value and customer service to our clients with transparency and integrity. Our success is built on the trust and satisfaction of our clients, and we're looking for service-minded individuals with excellent communication skills to join our team as Remote Benefits Customer Service Coordinators.
About Our Company and Industry
We work with many large corporations across various industries, including Boeing, AT&T, Exxon Mobil, and Nabisco, to provide their staff with comprehensive benefits and ensure they understand their available benefits. We also partner with unions to offer permanent benefits to their members, providing protection throughout their lives. Our company has been consistently recognized as one of the best workplaces in North America, receiving Best Workplace awards in 2017, 2018, and 2019. Forbes Magazine has also named us the 24th Happiest Place to Work.
Job Summary
As a Remote Benefits Customer Service Coordinator, you will play a vital role in delivering exceptional client experiences and providing valuable benefits solutions to our clients. You will work closely with our team to ensure seamless communication, resolve client inquiries, and provide comprehensive benefits information. If you're passionate about helping others, have excellent communication skills, and are looking for a long-term career opportunity, we encourage you to apply.
Key Responsibilities
- Inbound and Outbound Calling: Respond to client inquiries, provide benefits information, and address concerns via phone calls.
- Scheduling Appointments: Coordinate appointments with clients who request our benefits packages and ensure timely follow-ups.
- Benefits Presentations: Conduct Zoom video calls to present and explain insurance products and benefits packages to clients.
- Sales and Upselling: Sell and upsell insurance products to new and existing clients, meeting sales targets and contributing to company growth.
- Application Processing: Complete applications for insurance products, ensuring accuracy and efficiency.
- Daily Reporting: Report daily numbers, tracking progress and identifying areas for improvement.
- Training and Development: Attend optional training classes to enhance knowledge and skills, staying up-to-date on industry developments and best practices.
- Underwriter Support: Complete tasks required by underwriters to facilitate client approvals for coverage.
Essential Qualifications
- Age: 18+ years old
- Education: High school diploma (higher education preferred but not required)
- Experience: Customer service and/or retail experience preferred but not required
- Communication Skills: Strong communication and interpersonal skills
- Time Management: Excellent time management and organizational skills
- Technical Requirements: Working computer, cell phone with unlimited long-distance calling, and access to WiFi
- Life Insurance License: Life Insurance License (if you don't have one, license fees will apply)
Preferred Qualifications
- Industry Experience: Experience in the insurance or benefits industry
- Sales Experience: Previous sales experience, particularly in a commission-based environment
- Technical Skills: Familiarity with CRM software and other sales tools
What We Offer
- Long-term Career Progression: Opportunities for growth and advancement within the company
- Flexible Work Hours: Flexible scheduling to accommodate your needs
- Remote Work Option: Work from home or a remote location
- 100% Commission Pay: Earn commission-based income with no salary or hourly wage
- Full Training: Comprehensive training program to ensure your success
- Residual Income: Earn residual income from ongoing client relationships
- Paid Weekly: Get paid weekly, providing financial stability and security
- Benefits: Access to benefits after 3 months, including medical, dental, and vision coverage
- All-Expenses-Paid Yearly Office Trips: Join us for exciting and exotic trips, including Puerto Rico, Cancun, Disney, Vegas, and the Bahamas
Work Environment and Company Culture
Our company prioritizes community wellness and has adjusted our business operations to ensure a safe and healthy work environment. We conduct all interviews via video conferencing and encourage remote work arrangements. Our culture is built on transparency, integrity, and a passion for helping others. We value our employees' well-being and strive to create a positive and supportive work environment.
Career Growth Opportunities and Learning Benefits
We are committed to the growth and development of our employees. We offer comprehensive training programs, mentorship opportunities, and regular feedback to help you achieve your career goals. Our employees have the opportunity to advance within the company, taking on new challenges and responsibilities.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including 100% commission pay, residual income, and benefits. Our employees also enjoy flexible work hours, remote work options, and all-expenses-paid yearly office trips. We prioritize our employees' well-being and provide a supportive work environment.
Conclusion
If you're passionate about helping others, have excellent communication skills, and are looking for a long-term career opportunity, we encourage you to apply for this exciting role. As a Remote Benefits Customer Service Coordinator, you'll have the opportunity to make a difference in people's lives, grow your career, and enjoy a comprehensive benefits package. Don't miss this chance to join our team and start building a fulfilling career.